Division Manager

Primary Job Functions
The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served.

This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.
Leadership & Program Oversight


* Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.


* Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.


* Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.


* Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.

Operations & Compliance


* Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.


* Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.


* Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.


* Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.


* Monitor program budgets and resource utilization, maintaining fiscal responsibility and operational efficiency.


* Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.

Quality Assurance & Service Excellence


* Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.


* Review incident reports, conduct internal investigations as necessary, and ensure appropriate follow-up and reporting.


* Monitor the effectiveness of communication systems and operational procedures across assigned programs.


* Track and report performance metrics related to residential services and quality outcomes.


* Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.

Person-Centered Services & Advocacy


* Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.


* Oversee the completion and distribution of qua...