Recurring Service, Digital Adoption & Process Excellence Leader

As a key member of the IO/CEA Global Service Operations team, the Recurring Service, Digital Adoption & Process Excellence Leader drives end-to-end deployment, adoption, and oversees the performance of Schneider Electric's recurring service and digital ecosystems from an ops point of view-spanning Ecocare, Digital Services, bFS tools, and operational processes.

This role ensures countries are fully equipped and operationally ready through strong process framing, tool deployment governance, and continuous improvement methodologies to level up their operational performance.
Acting as the interface between countries, LoBs, and SE Digital, the role secures consistent execution of the global operating model and accelerates recurring revenue growth and field productivity across IO/CEA.

Organization & Reporting



* Organization: Global Services - Service Operations - IO/CEA



* Reports to: Services Operations IO/CEA



* Travel: 10-20% within zone scope

Key Responsibilities

1.

Lead Digital Ecosystem Deployment & Adoption (bFS, Digital Services, Tooling)



* Ensure successful deployment of the bFS digital ecosystem, CPQ and related tools for SRs, aligned with global roadmaps and business cases.



* Build, validate, and manage country deployment roadmaps, including pilots, roll-out, adoption, and sustainability phases.



* Define project governance, required processes, tool configurations, data flows, and dependencies needed for successful deployment.



* Coordinate with Country operations to roll out training, promote adoption, and address deployment blockers.



* Monitor deployment KPIs and implement continuous action plans to maximize adoption and field productivity.



* Identify new digital opportunities that enhance productivity, customer value, and service transformation.

2.

Drive Recurring Service Adoption & Performance (Ecocare + Other Offers)



* Assess and monitor recurring offer adoption levels in each country and define targeted improvement plans.



* Conduct gap analyses vs.

E2E Execution Playbooks; identify root causes and lead structured improvement actions.



* Monitor recurring KPIs: ARR, On-Time Renewal, Preventive Maintenance Rate, churn/lost, contract lifecycle performance.



* Establish and maintain dashboards enabling operational excellence and performance steering.



* Lead adoption acceleration for Ecocare and Digital Services through performance reviews, dashboards, and growth initiatives.



* Anticipate renewal cycles, identify risks, and implement mitigation actions with countries.



* Work with CSMs, E2E Recurring Leaders, and global teams on action plans to improve ARR and renewal performance.



* Capture and share best practices, ensuring replication across the region.

3.

Operational Excellence, Process Framing & End-to-End Execution



* Lead the definition, deployment, and sustainability of end-to-end processes supporting recurring and digital se...