Client Delivery Specialist

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

The Opportunity:

Our SE Advisory division is a global leader in energy procurement, sustainability reporting, and energy efficiency, helping clients reduce their energy spend and achieve their business and sustainability goals.

We have an exciting opportunity for a Client Delivery Specialist to join our team.

This role is ideal for someone in the early stages of their career - from recent graduates through to professionals with a few years of experience looking to build a strong foundation in client delivery, data, and sustainability.

Reporting to the Client Solutions Manager, you will partner with our Client Management and Delivery teams to support and maintain customer portfolios, acting as a key point of contact for client queries and ensuring high-quality service delivery.

The day to day:

At Schneider Electric, no two days are the same.

However, typical activities that the Client Delivery Specialist will carry out include:


* Ensuring the successful delivery of contracted services to our clients.

These contracted services mainly involve supply and sustainability services.

Given the abundance of information, you must be able to sort through it efficiently and make appropriate and timely decisions.



* Building and nurturing strong client relationships at various levels and providing exceptional customer service.



* Supporting Client Management and Implementation teams in facilitating the successful onboarding of new clients.



* Acting as a key point of contact for client queries and coordinating responses across internal teams.



* Providing client training on how to effectively navigate and utilize Schneider Electric's cloud-based energy and sustainability platform, EcoStruxure Resource Advisor.



* Engaging in planning and managing energy procurement activities, ensuring accuracy and addressing inquiries by working closely with the clients and internal Sourcing team.



* Delivering timely budget and reforecast reports, working closely with clients and the budget team to validate data and ensure accuracy.



* Analysing data and applying critical thinking to identify trends, gaps and opportunities for improvement;



* Collaborating with cross-functional teams to support ongoing service delivery and client outcomes.

About You

We don't want to narrow the field; however, we believe the below will set you up for success:


* Well-suited to a recent graduate or early-career professional with approximately 3 years' experience;



* Degree qualified (or equivalent experience), ideally in business, data, sustainability, engineering or a related field;



* Interest in sustainability, energy, or data-driven services;

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