Front Office Receptionist

At Kimpton Fitzroy London we are looking for a Front Office Receptionist to join our team in Central London

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame.

Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while.

Want to be part of this Lifestyle Luxury property?

Our Front Office Receptionists support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay.

We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss.

No detail is too small, and no request is too large.

As a Front Office Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

Key Responsibilities:


* Greet guests, handle check-ins/check-outs, and assist with inquiries.


* Provide accurate information and resolve issues promptly.


* Promote IHG One Rewards and upsell rooms and F&B outlets.


* Maintain a clean, organized front desk and ensure smooth communication between shifts.


* Monitor security and adhere to hotel protocols.


* Handle guest requests, queries, and concerns, and escalate when necessary.

What We’re Looking For:


* Previous hotel reception experience (4- or 5-star experience preferred).


* Strong customer service skills and a proactive attitude.


* Familiarity with IT systems like Opera and Office 365.


* Excellent communication skills (English required; additional languages a plus).


* Flexible with shifts, including weekends and holidays.

If you're passionate about delivering outstanding service and want to be part of a dynamic team, apply now!

What’s in it for you as our Front Office Receptionist:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Front Office Receptionist enjoys a range of benefits including:


* £30,472 full time salary (£14.65 per hour) plus great IHG perks!


* Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.


* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)


* Free meals whilst on duty prepare by skilled chefs!


* Worldwide employee and friends & family hotel room discounts


* Discounts off your supermarket shop, other shopping, and exp...