Technical Support Specialist

Your Job

Koch Technology is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating.

In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues.

You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

Our Team

The Koch Technology Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies.

We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change.

Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity.

We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.

Location: This role requires an in-office presence in our Atlanta office.

This role is not eligible for VISA sponsorship.

What You Will Do



* Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access


* Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility


* Troubleshooting issues related to hardware, network connectivity, printers, and software applications


* Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests


* Coordinating with service providers to solve other IT infrastructure issues


* Ensure compliance with all Koch policies & procedures in all related areas


* Troubleshooting for known errors and workarounds


* Provide guidance based on documented IT policy and procedures


* The administration of business specific applications

Who You Are (Basic Qualifications)



* Experience troubleshooting complex IT issues


* Experience deploying software


* Experience with MS operating systems and applications


* Excellent communication, documentation, collaboration, and organizational skills

What Will Put You Ahead



* Experience in IT desk side support


* Experience with Data Reporting/Data Analytics


* Experience with Service Now


* Experience with KCS methodology (Knowledge-Centered Service)


* Experience with SCCM or other software deployment tools


* Experience with troubleshooting Mac issues


* Experience with troubleshooting Android and iOS issues


* Experience deploying enterprise-wide IT solutions


* Experience with AV/Conference room support

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

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