PRS Operations Training Specialist

JOB DESCRIPTION

We are seeking a highly skilled and detail-oriented Training Specialist to play a pivotal role in advancing employee development, business process optimization, and organizational goals.

This individual will manage impactful training projects, lead new hire onboarding, and create effective training materials and job aids including leveraging generative AI tools to personalize and enhance learning experiences.

The Training Specialist will deliver training both remotely and in-person, seamlessly adapting to our hybrid work environment and time schedules.

By integrating AI-driven content creation and feedback mechanisms, this role will empower employees to succeed and foster a culture of continuous learning.

As a key contributor, the Training Specialist will drive employee engagement, performance, and overall organizational success through innovative and technology-enabled training solutions.

Responsibilities


* Develop interactive e-learning modules using platforms like PowerPoint or Captivate, incorporating multimedia elements to boost engagement and retention.


* Standardize templates and formats for training materials, ensuring consistency and integration of branding.


* Translate complex concepts into clear visuals, guides, and quick-reference materials for on-the-job use.


* Design and implement training programs that leverage generative AI tools to enhance learner engagement, personalization, and knowledge retention.


* Evaluate and integrate AI-driven content creation, simulations, and feedback mechanisms into training frameworks.


* Collaborate with subject matter experts to ensure AI-powered training materials meet compliance, quality, and accessibility standards.


* Maintain centralized repositories of training materials, ensuring version control and easy access.


* Regularly review and update training content to reflect changes in policies, procedures, industry standards, and emerging technology trends.


* Collaborate with cross-functional teams to align training programs with organizational goals and leverage technology effectively.


* Design and implement innovative training methods (e.g., simulations, gamification) for diverse learning styles.


* Coordinate logistics for training sessions, including scheduling, materials preparation, and technology setup.


* Provide coaching and support to team members and facilitate train-the-trainer sessions.


* Test training materials with pilot groups, gather feedback, and refine content for effectiveness.


* Apply adult learning principles and instructional design best practices to all training initiatives.

Competencies


* Deliver on Chubb's promise to agents, clients, and partners by upholding high standards of service and accountability.


* Effectively manage multiple priorities and deadlines, ensuring timely and high-quality completion of tasks and projects.


* Demonstrate foundational understanding of ge...