Customer Success Associate - Chief Data & Analytics Office Client Engagement

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As a Customer Success Associate in Chief Data & Analytics Office Client Engagement Team, you support customers in their journey toward achieving their desired outcomes.

Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.

You support customers and colleagues in their journey toward achieving desired outcomes on JPMorganChase's firmwide Data & AI Platform.

You help users of all experience levels-from business analysts to data scientists and engineers-discover, access, and responsibly use the platform's data, AI, and governance capabilities.

As a primary point of contact for inquiries and issues, you provide clear guidance, resolve problems efficiently, and drive adoption of self-service tools.

You work closely with the Customer Success team and cross-functional partners (including Product, Engineering, and SRE) to ensure a seamless customer experience while building the skills you need to grow within your role.

Job responsibilities



* Helps execute product adoption, expansion, and retention activities to support a healthy customer base


* Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers


* Investigates and resolves customer issues in a timely and efficient manner


* Tracks and analyzes key metrics to measure customer success


* Serves as the first line of support for the firmwide Data & AI Platform, triaging and resolving user inquiries.


* Builds a comprehensive understanding of capabilities offered by the platform (data, AI, and governance) to manage client queries quickly and efficiently.


* Provides tailored guidance for users at varying skill levels; translates requirements into clear next steps and recommended paths.


* Troubleshoots common setup and integration issues in collaboration with Product, Engineering, and SRE.


* Identifies, documents, and resolves incidents; coordinates cross-team escalations; provides timely user updates; contributes to post-incident reviews and preventive actions.


* Creates and maintains knowledge base articles, quick-start guides, FAQs, and how-to content to reduce friction and increase self-service.


* Hosts office hours, clinics, and short training sessions to improve user proficiency and adoption.

Required qualifications, capabilities, and skills



* 2+ years of experience or equivalent expertise in customer success or a relevant domain area


* Strong verbal and written communication skills


* Comfortable using technology with a willingness to learn new technological skills, programs, and tools


* Demonstrated analytical skills and critical thinking ability


* Client-obsessed service mindset with professio...