General Manager - Cambria Hotel Rapid City - Hotel Operations and Hospitality Leadership

General Manager | Cambria Hotel Rapid City near Mount Rushmore | Hotel Operations & Hospitality Leadership

JOB SUMMARY

The General Manager for the Cambria Hotel Rapid City near Mount Rushmore is responsible for the overall leadership, operations, financial performance, guest satisfaction, associate engagement, sales growth, and market positioning of this upscale hotel.

The General Manager provides strategic direction for all hotel departments including Front Office, Housekeeping, Maintenance, Food & Beverage, Sales, Revenue Management, and Guest Services.

This leadership role is accountable for maximizing hotel revenue, increasing occupancy, improving RevPAR, controlling expenses, maintaining brand standards, and delivering exceptional guest experiences.

The property features 111 upscale suites, an onsite restaurant and bar, meeting and event space, and serves leisure travelers, business travelers, group business, sports teams, tour groups, and special events throughout the Rapid City and Black Hills region.

Located near Mount Rushmore, Badlands National Park, and other major tourism attractions, this position offers the opportunity to lead a high-performing hotel team while driving profitability, guest satisfaction scores, associate retention, and long-term business growth.

SKILLS & KNOWLEDGE



* Must have the ability to provide professional and courteous guest service.


* Must have good time management skills and the ability to work with minimal supervision.


* Must have good planning and organizational skills, the ability to multitask, and strong attention to detail.


* Must have the ability to understand and follow verbal and written instructions and communicate effectively both verbally and in writing.

Must have demonstrated business communication skills.


* Must have the ability to maintain a positive and professional attitude when handling guest situations.


* Must have strong interpersonal leadership skills, the ability to delegate tasks, develop teams, and establish performance expectations.


* Must have a working knowledge of computers, financial reporting, budgeting, and hotel operating systems.


* High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.


* 3+ years of hotel management, hospitality management, hotel operations, resort operations, or full-service hotel leadership experience preferred.


* Experience leading multiple departments including Front Office, Housekeeping, Maintenance, Food & Beverage, Sales, and Revenue Management is highly desirable.

ESSENTIAL FUNCTIONS



* Assists all guests in a professional and courteous manner.


* Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.


* Responds appropriately to guest complaints, solicits feedback, and builds relationships to continuously improve guest satisfaction.

...