Clinic Coordinator- MA

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Time Type:
Full time

Department:
PACE Primary Care

All Locations:
26 Sturgis Street - PACE Winthrop

Position Summary:
The Clinic Coordinator manages the PACE Clinic flow which includes the scheduling of clinic appointments, assisting providers and IDT members, facilitating and coordinating participant care and anticipating participant and provider needs.

The Clinic Coordinator expands upon the role of Medical Assistant (MA) to assume a greater degree of responsibility, taking a lead role in coordinating PACE clinic activities by overseeing the MAs, addressing identified barriers, resolving appointment scheduling issues and ensuring adequate communication within the PACE clinic and IDT.


* The Clinic Coordinator is expected to excel at all the essential duties and responsibilities of the MA in addition to the ones listed below


* Participates in ongoing training of Mas and orientation of new MAs


* Displays excellent customer service skills.

Assists participants to resolve concerns around care coordination in the PACE clinic.


* Coordinates MA assignments, meal break coverage and overseeing patient flow.

Assures that waiting participants have been updated.


* Assists in coordinating MA vacations and time off requests.

Ensures adequate coverage and provides back up as needed.


* Assists participants with scheduling and rescheduling PACE clinic appointments and booking interpreters if needed.


* Identifies problem areas and works with clinic team to develop and test solutions and recommend actions.


* Ensures that participant preferences are coordinated (ie.

Female only/male only).

Coordinates chaperones as needed.


* Assists participants with checking in and checking out of PACE clinic appointments including scheduling next appointment and providing an appointment card and after visit summary.


* Triages and trouble shoots missed appointments, reschedules and keeps the clinic schedule in real time.

Resolves scheduling issues.


* Attains and maintains proficiency in the use of the electron...