Sales & Move-in Coordinator

The Sales and Move-in Coordinator supports the Executive Director at Cooper River Villages (Independent Living) in Mt.

Pleasant, South Carolina, by facilitating the sales and marketing processes and partnering with new residents and their families as they move in to the senior living community.

By doing so, the Sales and Move-in Coordinator will directly impact the positive growth in census and maintain the sales pipeline for the community.

A successful candidate can expect a wage of $20.00-23.00 per hour and full-time benefits with PACS.

Essential Duties

All duties will be accomplished with outstanding customer service skills and communication with all stakeholders: prospects, residents, team members and leadership.


* Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.


* Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.


* Maintain a working knowledge of the lead management system and its uses to develop reports.


* Input sales and marketing activities, as directed, in a timely manner and according to systems standards into the CRM.


* Maintain a close working relationship with the Executive Director to ensure appropriate and efficient decisions about prospective move-ins.


* Know unit availability at all times.

When move-in determinations are made, work with the Health and Wellness Director and Maintenance Director on appropriate unit selection.


* Coordinates with maintenance and operations on unit turn-over and maintains unit availability listings for the Executive Director.


* Works with the Executive Director to identify units to be made ready for sales pipeline.


* Actively participate in daily morning meetings, when asked, to alert appropriate staff members of projected move-ins.


* Support marketing and outreach efforts as needed, up to and including, traveling throughout the local area to represent the senior living community.


* Process, verify, and document all income and asset information for resident move-ins and annual recertifications.


* Develop and maintain strong relationships with other teams within the senior living community to insure a smooth transition for the resident to the community once move-in is completed.


* Assist with sales and operations when requested by the Executive Director

Supervisory Requirements

The Sales and Move-in Coordinator is responsible for systems and processes but will not have any direct reports.

Qualifications

Education and/or Experience


* Must possess, as a minimum, 3 years of experience in relationship management, customer service, or guest services, and a high school diploma or GED.


* Experience in senior living helpful.


* Proficiency in database management and/or a CRM required; experience with Welcome Home helpful.

Language Skills


* Proven outstanding spoken and written...