Lead Support Worker

Lead Support Worker 

Salary £27,500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140

Permanent, full time (37.5 hpw), rota working

East Ipswich, Suffolk

We can’t offer a CoS for this role

Home, a place where you belong 

Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different.

We’re brilliant at what we do, and we look after each other just as much as we support our customers.

If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for.

You’ll help people with complex needs live more independently, where no two days are the same.

One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs.

What you’ll do


* Lead support planning and coordinate our Support with customers to deliver person-centred support


* Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads


* Support Customers with daily tasks like budgeting, cooking and attending appointments


* Work with multi-agency teams to safeguard and empower our customers


* Help customers build independence and prepare for their move-on into the community

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters.

Be part of one of the UK’s Great Places to Work!

You have


* Passion and experience in supporting others ideally in a supported housing setting


* Level 3 Diploma in Care or equivalent experience (or are willing to work towards it)


* Experience assessing referrals and coordinating support


* The ability to work under your own initiative, remain calm under pressure and have a resilient approach


* Experience working in supported housing with customers who have mental health needs, autism, mild learning disabilities, and substance misuse issues.

The practical bits


* Working alternate weeks of days (0900-1700/ 0900-1800) and lates (1300-2100) on a three week rolling rota, working one weekend in three, including bank holidays. 


* Option to cover sleep-in shifts from 10pm to 7am - this is paid at £50, option to be an emergency responder to attend out of hours - this is paid at £50 for initial hour of attendance and hourly rate thereafter.


* You would be based on an individual service, however, may be asked to work across other services we manage in the East of Ipswich to support as required


* You need an Enhanced DBS with barring list (we cover the cost of this) 

What’s in it for you?


* 34 days leave, pro-rated (including bank holidays and a “me day”)
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