Technician 1 - Field Services

Essential Duties and Responsibilities:
- Work in liaison with IT and vendors to provide hands-on/on-site support, testing, and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.

- Provide tier 1 level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required.

- Identify, research, resolve technical issues for local and remote staff.

- Become the subject matter expert for various software applications and end point configurations for the business.

- Conduct routine equipment servicing out in the field.

- Perform on-site activities, related to installation, repair, management, and maintenance.

- Assist with onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.

- Track IT assets and maintain updated information in the appropriate ITAM database.

- Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business.

- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.

- Assist in technology upgrades and refreshes.

- Assist in tracking and completing tickets pertaining to application, network, and system issues.

- Maintain active directory users and computers.

- Administer user accounts and permissions to various application, as well as client software.

- Assist with Service Desk surge support.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to...