1177463: Vendor Manager - Collections Litigation (OPVM10)

Bring your operational rigor and problem-solving mindset to a role where your work directly strengthens customer outcomes, controls, and performance.

You will partner across Legal, Operations, Technology, Risk, Compliance, and Controls to modernize how litigation accounts move through the system.

This is a high-visibility opportunity to lead meaningful change, build credibility with senior stakeholders, and expand your scope across process, governance, and technical delivery.

You will join a team that values clarity, disciplined execution, and continuous improvement.

Job summary:
As a Collections Litigation Manager in the Collections Litigation team, you own critical processes and controls that govern how severely past-due accounts move through the litigation lifecycle.

You help ensure inventory is managed with strong governance and that operational decisions support customer-appropriate outcomes and regulatory alignment.

You translate business needs into reliable technical enablement and drive delivery in partnership with Technology.

You build strong cross-functional relationships and bring transparency, structure, and momentum to complex work.

In this role, you will also support oversight of external law firm partners to ensure they operate within well-tested controls and meet JPMorganChase requirements.

You will monitor trends, identify risks early, and drive durable fixes that reduce rework and friction.

You will help convert policy, legal, and regulatory changes into clear operational requirements and measurable improvements.

Your work supports responsible recovery efforts on severely past-due auto and credit card accounts.

Job responsibilities:


* Own litigation account movement processes to ensure accurate, timely, and well-controlled transitions through the litigation workflow


* Define cross-functional handoffs, roles, service-level expectations, escalation paths, and exception handling


* Identify process breaks and control gaps, escalate emerging risks early, and drive root-cause remediation


* Lead business ownership for litigation-related technical capabilities, including requirements, testing, release readiness, and stabilization


* Prioritize and manage an improvement backlog informed by production performance and user feedback


* Govern litigation inventory through clear triage logic, aging management, and disciplined throughput controls


* Build and maintain daily, weekly, and monthly monitoring to track constraints, exceptions, and performance trends


* Partner with stakeholders to resolve systemic issues and ensure inventory decisions align to policy intent and customer treatment expectations


* Translate legal, policy, and regulatory changes into operational and system impacts with sustainable controls and measurements


* Own book-of-work governance, including intake, sizing, prioritization, dependencies, sequencing, and communications


* Produce executive-ready updates that cl...