Senior Manager, H2R Delivery & Optimization

Ready to enable HR process innovation through technology? Do you have deep SuccessFactors expertise and a proven track record leading HR technology governance and process transformation? If so, we want to speak with you!We are currently seeking a Senior Manager, H2R Delivery & Optimization, to join our Hire to Retire organization in Richmond, VA, or we are open to remote work arrangements.

Must be willing to travel, approximately 25%.The Senior Manager, H2R Delivery & Optimization will provide strategic leadership, governance, and continuous improvement across our hire-to-retire lifecycle, ensuring a scalable, integrated, and compliant SuccessFactors platform.

You will lead a team focused on end-to-end process optimization, partnering across HR, Enterprise Technology, and managed service providers to drive efficiency through standardization, automation, and technology enablement.
What you will be doing:


* Lead a team responsible for overseeing the execution and improvement of processes across Talent Management, Talent Acquisition, Learning & Development, Compensation, and Reporting.


* Own the design, configuration standards, governance, and roadmap of the SuccessFactors platform across all modules and bi-annual releases.


* Drive cross-functional alignment across HR, Enterprise Technology, and business stakeholders to ensure coordinated decision-making and compliance.


* Own AMS governance, including intake standards, performance monitoring of SLAs, quality metrics, and root-cause analysis of systemic issues.


* Identify enterprise-level opportunities for standardization and efficiency through automation, technology, or operating model changes spanning multiple process areas.


* Build and develop a high-performing team focused on platform governance, process optimization, system design, and operational excellence.

We want you to have:


* Bachelor's degree required, Business, Human Resources, Information Systems, or a related field preferred.


* 10+ years' experience in HR technology with 3+ years in SAP SuccessFactors, multi-module environment preferred.


* Proven experience leading platform governance, roadmaps, and operating models in complex organizations.


* Demonstrated success driving process optimization and transformation across multiple HR domains.


* Experience managing AMS providers and outsourced delivery models with SLAs and quality metrics preferred.


* Strong stakeholder management, influencing skills, and ability to translate strategic vision into measurable outcomes.


* Strong understanding of governance, risk, controls & compliance, and ability to simplify complex processes.


* Experience leading a team and building strong culture.

As a People Leader at Altria, you are accountable for both results and the experience of your team.

You drive alignment by connecting strategy to daily work, and you model collaboration by embracing diverse perspectives.

By creating trust,...