Customer Care Agent

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction.

Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities:



* Handle customer requests from offer creation till after sales.


* Provide first level of customer support (phone, email, chat,..) & customer visits


* Provide Customer support related to: Commercial Support (Price & Availability , Product selection, Catalogue questions)


* Logistics: Order Entry / Management;


* Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it


* Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience


* Handling customer complains & close follow up with all stakeholders till complain closure.

What will make you successful:



* Ability to manage multiple tasks and prioritize effectively


* Customer centric mindset & able to deal with angry customers


* Must be resilient and not easily overwhelmed by numerous requests from customers


* Good level of organizational and communication skills.


* Problem solver


* Strategic thinking



* Relevant Degree or equivalent


* 1-4 years experience in relative field


* English Fluent Speaker


* Computer Skills:MS Office excel, word, PowerPoint, etc.), SAP Knowledge is a must

What's in it for you:



* Comprehensive training and development programs to enhance your customer service expertise


* Opportunity to work with diverse teams and build valuable relationships


* Clear career progression path with opportunities for advancement


* Supportive work environment focused on continuous improvement


* Chance to make a real impact on customer satisfaction and business growth

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional p...