CDI - Floor Manager Lugano (W/M)

People management and development


* Plan daily activities, setting objectives and assigning tasks to the team


* Observe the team on the floor and provide ongoing feedback and coaching, supporting their personaldevelopment


* Participate in recruitment activities in partnership with the leading team and in line with the HR strategy


* Provide induction for new arrivals and ensure their full integration within the team


* Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas


* Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition


* Propose people development plans to store management and HR


* Identify training needs and share them with the store management and the training manager

Sales and Customer experience


* Drive the achievement of sales goal through their team members, with a specific responsibility on their departments


* Develop business strategy and action plan to enhance the growth of their departments


* Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities


* Support the store team in difficult and complex sales and in managing complaints


* Plan morning briefings, ensuring involvement of all team members and support them in their preparation


* Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines


* Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators


* Develop an action plan to meet targets based on performance indicators analysis


* Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc...

Operations and Visual Merchandising


* Support store management in organizing, ensuring proper floor coverage and supervision


* Collaborate with operations team and store management to improve end to end processes in store


* Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience

Profil


* At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity


* Perfect mastering of Italian, Very good level English.

French or a third language will be considered as an advantage


* Professional background: strong career in management, preferably with international and luxury fashion retail experience


* Proficient with Excel / IT tools


* Exemplarity: application of procedures, attitude, presentation, etc.


* Driving and charismatic pre...