Executive Housekeeper

JOB SUMMARY: The Executive Housekeeper is responsible for ensuring that guest rooms and public spaces are clean, comfortable, and in accordance with brand and company standards.

This position supervises the daily operations of the housekeeping department, promoting a safe environment and quality service in order to achieve optimal guest satisfaction within budgeted payroll requirements.

The Executive Housekeeper is also responsible for selecting, training, evaluating, developing and motivating the housekeeping associates.

SKILLS & KNOWLEDGE:
1.

Must have the ability to provide professional and courteous guest service.
2.

Must have good time management skills and the ability to work with minimal supervision.
3.

Must have good organizational skills and strong attention to detail.
4.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
5.

Must have the ability to train and direct the work of others.
6.

Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
7.

High school diploma or equivalent required.
8.

Basic computer skills required.
9.

One year of previous housekeeping, hotel or related experience required.
10.

Previous management/supervisory experience preferred, but not required.

ESSENTIAL FUNCTIONS:
1.

Assists all guests in a professional and courteous manner.
2.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3.

Conducts routine inspections of housekeeping operations to maintain brand standards.
4.

Checks inventory of supplies, taking action as necessary to ensure adequate quantity and quality of products.

May be responsible for placing orders for guest room supplies and/or breakfast supplies.
5.

Interviews and selects housekeeping associates for hire.

Provides effective orientation, training, coaching, evaluation, and motivation to housekeeping associates.

Identifies and communicates performance expectations as well as policies and procedures to housekeeping associates.
6.

Conducts regular department meetings, including topics such as guest service, safety awareness and accident prevention.
7.

Ensures that the housekeeping department is adequately staffed by preparing associate schedules according to occupancy forecasts, budgetary guidelines, and productivity requirements.

Responsibilities also include:
1.

Communicates daily with the General Manager regarding daily expectations and tasks and communicates issues regarding the condition/availability of guest rooms to appropriate parties.

Inform appropriate department promptly regarding issues that may affect guest service.

May be required to wear a walkie-talkie while on duty.
2.

Thoroughly and correctly cleans and s.

up guest rooms as necessary in accordance with brand operational policies and standards to en...