Host/ Hostess

About Us

The Sheraton Pentagon City is an upscale hotel located in Arlington, offering stunning views of the Washington, D.C.

monuments and situated just one mile from Arlington National Cemetery.

At Sheraton Pentagon City, we go above and beyond to help you do the same.

We foster a fun and collaborative culture, ensuring our associates can perform at their best.

Our team enjoys hotel discounts, wellness initiatives, and a competitive benefits package, including tuition reimbursement and access to an Employee Assistance Program.

Stop by today to learn more about joining our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Join our team during an exciting transformation as the hotel prepares for a major renovation beginning in August 2026.

This is a unique opportunity to be part of building an elevated, world-class Sheraton dining experience focused on exceptional hospitality, creativity, and memorable guest service.

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities


* Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.


* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.


* Maintain proper set-up of dining room.


* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.


* Ability to remember, recite and promote the variety of menu items.


* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.


* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.


* Ability to establish and maintain effective working relationships with associates, customers, and patrons.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public et...