Clinic Operations Coordinator

Description

The Clinic Operations Coordinator plays a vital role in creating a smooth, professional, and welcoming experience for clients, families, providers, and referral sources in a fast-paced diagnostic clinic.

This position is ideal for a highly organized healthcare operations professional who can manage scheduling, insurance verification, patient financial communication, referrals, and front desk workflows while maintaining accurate documentation and supporting efficient clinic flow.

Success in this role requires effective communication, customer focus, sound judgment, adaptability, and the ability to manage multiple priorities with professionalism and care.

Key Responsibilities


* Serve as a professional first point of contact by greeting clients, families, and referral sources by phone and in person.


* Coordinate appointment scheduling, confirmations, rescheduling, check-in, check-out, and follow-up on referral inquiries.


* Verify insurance benefits, communicate coverage details, and explain patient financial responsibility, including testing fees.


* Collect copays, coinsurance, deductibles, and outstanding balances accurately and professionally.


* Complete daily and weekly data-entry related to payments, balances, deductibles, and fees with accuracy and mindfulness.


* Maintain accurate, timely documentation in electronic medical record systems and related workflows.


* Maintain a positive, client-centered approach and provide excellent customer service to everyone served.


* Update client records, insurance information, referrals, and authorizations in compliance with HIPAA and organizational standards.


* Collaborate with administration, finance, clinical staff, and leadership to support efficient front office and clinic operations.


* Process forms, letters, documentation requests, and other administrative tasks in a timely manner.


* Educate clients on clinic policies and procedures and help prepare them for psychological testing and related appointments.


* Help maintain a safe, welcoming, and professional environment for clients, families, and staff.


* Perform other duties as assigned by the Center Director.

Requirements



* Degree in business, healthcare administration, or a related field preferred.


* Three to five years of experience in healthcare administration, clinic operations, patient access, front desk coordination, or medical scheduling required; experience in a diagnostic, psychological, or specialty clinic preferred.


* Experience with insurance verification, benefits review, patient financial responsibility, referrals, authorizations, and front desk workflows in a healthcare setting required.


* Strong organizational, time-management, and prioritization skills with the ability to manage multiple tasks in a fast-paced clinic environment.


* Strong written, verbal, and interpersonal communication skills with the ability to interact profes...