Japanese Speaking Technical Support Engineer

Japanese-Speaking Technical Support Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.

Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media.

No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support.

If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Japanese-speaking Technical Support Engineer on our Technical Support Team in Cork or Dublin.

What you'll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:


* Resolve issues while working closely with multi-functional teams.

Troubleshoot and resolve complex hardware and software issues using diagnostic tools and technical expertise


* Act as a customer advocate, communicating clear action plans and driving timely escalations.


* Collaborate cross-functionally with field, engineering, and local Japan teams, including during critical events.


* Manage case priorities, maintain accurate documentation, and ensure consistent, closed-loop communication.


* Contribute to knowledge creation, and support continuous improvement of support processes.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* Native-level Japanese proficiency (spoken and written), plus strong English communication skills (spoken and written)


* Ability to perform technical troubleshooting to identify issues and support resolution using diagnostic tools and technical knowledge


* Ability to work under pressure with a strong customer focus and service mindset.

Effective interpersonal and presentation skills for customer-facing communication


* Solid escalation judgment and ability to collaborate across teams to resolve issues.

Solid previous experience in a customer service or customer-facing support role


* 2+ years of Japanese customer support experience as an IT Infrastructure Support Engineer

Desirable Requirements


* Relevant technical certifications such as ISM v5, PowerStore/Unity Associate


* PowerEdge Associate (LPIC-1 or VCP-DCV preferred)

Who we are

We believe that each of us has the power to make an impact.

That's why we put our team members at the center of everything we do.

If you're looking for an opportunity to grow your career with some of the best minds and mo...