ESIS Senior Claims Representative, AGL

JOB DESCRIPTION

ESIS is seeking an experienced Auto, General & Liability (AGL) Claims representative for the Tampa, FL office.

The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the ESIS team.

Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.

Duties include:


* Work independently with limited supervision to receive assignments, review claim and policy information, and determine policy obligations as appropriate for the line of business.


* Contact, interview, and obtain statements (recorded or in person) from insured parties, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant individuals to gather necessary claim information.


* Arrange for appraisal of damaged property.


* Review and evaluate property damages.


* Assess facts obtained during investigations to determine the extent of liability and the company's obligations under the policy contract.


* Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.


* Set reserves within authority limits and recommend reserve changes to the Team Leader.


* Review the progress and status of claims with the Team Leader, discuss challenges, and recommend solutions.


* Prepare and submit unusual or potentially undesirable exposures to the Team Leader.


* Assist the Team Leader in developing improved methods for handling claims.


* Settle claims promptly and fairly.

QUALIFICATIONS



* Minimum of three years of claims handling experience, demonstrated through career progression within the company or a similar organization.


* Proven ability to work independently with minimal supervision from a Team Leader.


* Advanced technical knowledge of claims handling processes and terminology.


* Excellent negotiation skills.


* Strong communication and interpersonal skills for effective interactions with claimants, customers, insured parties, brokers, attorneys, and other stakeholders regarding losses.


* In-depth knowledge of the company's products, services, coverages, and policy limits, as well as a thorough understanding of claims best practices.


* Comprehensive understanding of applicable state and local laws relevant to the line of business managed.


* Exceptional customer service skills.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and...