Sr. Manager Lab Operations - Bioburden

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Position Summary

Nelson Labs is seeking a strategic and operationally focused Senior Lab Operations Manager (Sr.

LOM) to lead our Bioburden team within the Quality Assurance organization.

This role is responsible for overseeing laboratory operations, driving operational excellence, leading people and process improvements, and ensuring delivery of high-quality microbiological testing services.

The Bioburden team supports radiation sterilization validations and performs testing to measure sterilization effectiveness for medical device and pharmaceutical products.

This is the largest team within the organization and requires a strong operational leader capable of managing a high-performing, technically complex environment.

The Sr.

LOM will oversee approximately 40 employees, including 3 direct reports, and partner cross-functionally with Quality, Sales, Consulting, and Operations leadership to support business growth and customer success.

Key Responsibilities

Operational Leadership


* Lead day-to-day laboratory operations for the Bioburden department


* Drive departmental KPIs including quality, turnaround times, utilization, and operational efficiency


* Develop and execute process improvement initiatives to enhance performance and scalability


* Ensure adequate staffing, workflow optimization, and resource planning to meet customer expectations


* Partner with leadership on budget planning, capital expenditures, forecasting, and long-term operational strategy

Strategic Business Support


* Support profitable growth initiatives and expansion of laboratory capabilities


* Collaborate with Sales and Consulting teams to strengthen customer partnerships and service offerings


* Lead efforts to improve customer experience and operational competitiveness

People Leadership & Talent Management


* Lead, coach, and develop managers and laboratory staff


* Conduct regular one-on-ones and performance discussions


* Drive employee engagement, succession planning, and talent retention initiatives


* Foster a culture of accountability, collaboration, safety, an...