Service Center Representative

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Service Center Representative

Job summary:

This position ensures service and responsiveness for Nelson Laboratory clients.

It includes fielding customer calls and building customer relationships through excellent communication and availability.

This position will also be focused on learning client needs and providing proactive solutions.

Essential job functions:

Section Responsibilities


* Answer inbound calls from clients with high energy and positivity


* Ensure first-answer service and responsiveness for Nelson Laboratories clients.


* Communicate effectively with clients to identify needs and provide proactive solutions.


* Communicate status updates to sponsors with ongoing communication regarding testing


* including technical details of our testing services.


* Guide clients on how to use Nelson systems more effectively.


* Assist with the Customer Loyalty Program


* Perform other duties as assigned.

Regulatory Compliance


* Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).


* Know and follow company policies and procedures.

Professional Development


* Complete required training on time.

Job requirements:


* Outstanding Customer Service Skills


* Strong Communication Skills


* Ability to learn and master technical details of the company’s testing and operations


* Computer Skills: Knowledge of Microsoft Office, Email and Excel.


* Time Management Skills


* Problem Solving Skills


* Attention to Detail


* Multi Task Driven

Education and experience requirements:


* High School diploma and two years NLI or applicable customer service experience or A.A.

/A.S or B.A./B.S.

degree (Public Relations, Communications, Business, or applicable degree strongly preferred.)

Physical Requirements:

Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®.

Sterigenics is a leading global prov...