RADD Test - DO NOT APPLY

Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...