Knowledge Architect

Essential Duties and Responsibilities
Accountabilities

1.

Knowledge architecture and governance

Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.

2.

Strategic knowledge hub / library ownership

Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find

3.

Capture-to-reuse workflows (knowledge enablement)

Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.

4.

Tooling, integration and continuous improvement

Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.

5.

Collaboration and stakeholder management

Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.

Key Internal Stakeholders & Relationships

CLT and wider leadership

Growth enablement team

Operations leaders and delivery teams

Subject matter experts

Digital / IT / Data teams

Communications, Marketing and

Legal, Compliance and Information Security

Key External Stakeholders & Relationships

Technology and knowledge platform vendors (where applicable)

Partners and supply chain (for shared playbooks and ways of working, where appropriate)

Industry networks / professional bodies (knowledge management best practice)

Qualifications & Experience

Essential:



* Experience in knowledge management, information architecture, content strategy or a closely related discipline.


* Proven ability to design and implement content models in a complex organisation.


* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.


* Strong understanding of content governance, quality assurance, version control and information lifecycle management.


* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
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