Events Concierge

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility.

Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California's premier destinations.

With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine.

Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County.

We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Director of Catering & Events and Conference Service Manager in the administrative functions required for effective convention management.

Essential Duties and Responsibilities


* Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests.

Ensure no leads are abandoned and all calls are returned promptly (generally within four hours).

Communicate requests to appropriate departments.


* Type all banquet event orders and convention resumes with appropriate cover letters.

Type thank you letters and comment cards.


* Prepare all outgoing correspondence for mailing and file copies.

Mail catering and wedding brochures as requested.


* Maintain filing system according to HEI Hotels and • Resorts standards.

File contracts and correspondence daily.

Daily pull of trace cards and files.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job related duties as assigned.

Qualifications and Skills


* Hotel experience preferred.


* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.


* Ability to access and accurately input information into a computer using Microsoft Office Suite software.


* Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.


* Ability to follow written and/or verbal instructions.


* Ability to stand and/or sit and continuously perform essential job functions for duration of...