Senior Analyst, Incident Response

Senior Analyst, Incident Response

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell's business.

We are currently experiencing incredible growth in order to meet the security needs of the world's largest technology company.

With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.

What you'll achieve
As an Incident Response Senior Analyst, you will play a critical role in responding to security incidents and providing advanced analysis.

The successful candidate will have a strong passion for learning, customer orientation, problem-solving, and a desire to work in a fast-paced environment.

You will:


* Enforce enterprise information assurance and security standards.


* Identify, report and resolve security violations.


* Assist customers to satisfy information assurance and security requirements based upon the analysis of user and policy demands.


* Assist customers to effectively implement corporate security policies on existing information system.


* Evaluate information security solutions and processes to provide recommendations supporting Dell security standards.


* Analyze and assess security incidents and escalate to appropriate internal teams for additional assistance.


* Utilize internal guidelines to properly fulfill client requests and resolve incidents received via e-mail or internal ticketing systems in a timely and detail-oriented manner.


* Manage all customer interactions in a professional manner with a strong emphasis on customer satisfaction.


* Operate, configure and troubleshoot network intrusion detection devices and other security systems.


* Perform vulnerability/risk analysis of computer systems and applications as directed.


* Participate in, or work directly on additional projects, assignments or initiatives as required.

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* 2+ years of relevant work experience or a bachelor's degree in a related field.


* Customer-oriented with a strong interest in customer satisfaction.


* Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.


* Ability to work in a fast-paced environment and prioritize tasks effectively.

Desirable Requirements


* Experience in cybersecurity or a related field.


* Industry-recognized certification (e.g., CompTIA Security+, CISSP).

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow.

Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We're proud to be a diverse and inclusive team and have an endless passion for our mission to dr...