Senior Claim Center Representative - Glass Claims

JOB DESCRIPTION

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

They will analyze first reports, contact insured/claimants promptly, and evaluate contract language to identify coverage issues.

The specialist will develop and maintain accurate and timely investigation and loss analysis, establish reserves, and recognize and pursue recovery.

They will adhere to statutory and regulatory fair claims practices and identify potential fraudulent claims.

The specialist will also manage the use, work product, and expenses of outside vendors, and evaluate claim facts.

They will serve as a technical resource to lesser experienced adjusters and contribute to the team's goals and objectives.

RESPONSIBILITIES:


* Analyze first reports and promptly contact clients.


* Effectively evaluate contract language and identify coverage issues


* Develop the file to provide accurate and timely investigation and loss analysis.


* Maintain an active file diary to move the file toward resolution.


* Establish accurate and timely reserves.


* Adhere to all statutory and regulatory fair claims practices.


* Recognize and identify potential fraudulent claims.


* Manage the use, work product, and expenses of outside vendors.


* Develop and maintain strong business relationships with internal and external customers.


* Contribute to the development and delivery of the team's goals, objectives, and results.


* Support workload surges and/or Catastrophe Operations as needed, including working overtime during designated CATs.

QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:


* Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations


* Ability to work effectively in teams and with a wide variety of people.


* Aptitude for evaluating, analyzing, and interpreting information.


* Excellent skills in customer service, investigation techniques, organization, time management, multitasking, verbal and written communication, and reserving


* Innovative thinking


* Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.


* Must obtain and maintain required adjuster licenses, including resident or designated home state licensure and any additional state requirements within 30 days of job offer.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our polic...