Operations Senior Specialist III - Customer Research

Join our Mortgage Production & Servicing team as an Operations Senior Specialist III-Document Execution, delivering critical support to Home Lending and the Consumer and Community Bank.

In this role, you'll research and release title liens by reviewing Chase systems and online resources to confirm authorization and prepare compliant lien release documents.

You'll partner across lines of business and communicate with third parties to resolve lien release requests and meet service-level timelines.

If you're detail-oriented, thrive in a fast-paced environment, and bring strong customer communication skills, this is a great opportunity to grow your mortgage operations expertise.

As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank.

Your space will be around researching and releasing title liens.

You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines.

You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release.

You may be responsible for multiple functions within the Customer Research process.

Job responsibilities


* Review imaging and other source systems to determine necessary authorization for document completion


* Research and thorough knowledge of credit and collateral documents


* Creating lien release documents from business release system or state required form


* Follow-up on outstanding requests to ensure timely completion to meet internal service levels


* Communicate with external agents and internal colleagues to resolve requests


* Work well within the team to ensure overall health of the Customer Research processes

Required qualifications, capabilities, and skills


* Possess strong attention to detail and excellent problem-solving skills


* Chain of title knowledge pertaining to collateral documents


* Ability to work in a fast-paced environment


* Ability to make outbound calls to customers or third parties


* Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production Systems


* Excellent written and verbal communication skills


* Ability to work independently or as part of a team


* Ability to build and maintain rapport with customers, colleagues, peers and other departments

Preferred qualifications, capabilities, and skills


* Prior customer service experience


* High school diploma or equivalent


* 2 years of Mortgage Banking experience


* Ability to work overtime

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial ...