Claims Transformation Product Owner

JOB DESCRIPTION

The Data and Insights Squad Product Owner leads the squad responsible for defining, developing, and tracking key business, usage, productivity, and platform performance metrics for Adjuster Desktop and related capabilities.

This role partners with multiple squads and stakeholders to ideate, implement, and continuously improve metrics that measure usage, and productivity gains pre- and post-deployment.

The Product Owner will shape and own the digital vision and roadmap for data-driven insights, prioritizing for end user impact and business value.

Key Responsibilities


* Business Intelligence & Metrics Development
+ Lead the Data squad to define and develop business, usage, productivity, and platform performance metrics for Adjuster Desktop.
+ Partner with the Claims Business Intelligence team to develop relevant dashboards.
+ Collaborate with UX teams to create data visualizations and transform data into innovative dashboard designs.
+ Engage with multiple squads to understand functionalities being developed and implement metrics that measure usage and productivity gain pre- and post-deployment.
+ Continuously track metrics, derive and present trends to Product Owners and leadership team.


* Stakeholder Engagement & Collaboration
+ Manage stakeholder expectations and represent the voice of the customer.
+ Build and maintain relationships with stakeholders across digital transformation domains to ensure overall alignment.


* Backlog & Prioritization
+ Prioritize the squad backlog in partnership with the Data & Insights tech lead.
+ Define, refine, and prioritize user stories/epics/tasks daily, including dependencies with other squads
+ Facilitate planning of team sprints to reaffirm priorities and agree on business requirements.
+ Specify acceptance criteria for each user story and write acceptance tests.


* Data Gap Analysis & Solution Development
+ Understand data gaps and work with the data team to bridge gaps and generate better insights.
+ Integrate usability studies and research into solution requirements to enhance user satisfaction.


* Product Leadership
+ Own holistic team performance to business objectives and outcomes to deliver Chubb's digital claim experience.
+ Balance cross-functional inputs to set direction for squad and own the solution strategy.
+ Coach development and design teams with detailed guidance during solution development.

QUALIFICATIONS



* Background in user and/or business data analytics


* Business intelligence product experience (preferred).


* Insurance industry background (preferred).


* Strong knowledge of software development lifecycle related to the insurance tech industry.


* Experience in Agile methodologies; certified Scrum Product Owner is a plus.


* Experience with customer journeys a...