Supervisor - Customer Service

Supervises the work of Customer Service staff.

Monitors all aspects of assignment process through estimate upload.

Resolves escalated non-compliance issues with contractors.

Ensures high levels of customer service in the department.


* Bachelor degree preferred in a business related discipline or equivalent related experience.


* A minimum of two years of experience in a customer service management role


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to effectively manage and supervise employees.

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* Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.


* Maintains time and attendance compliance by updating various electronic mediums.


* Provides training, coaching and guidance to team members.


* Supervises all aspects of assignment process.


* Supervises and monitors staff to ensure high levels of customer service.


* Monitors and analyzes report data to ensure accuracy.


* Provides training assistance to internal and external customers.


* Provides updates to management regarding contractor issues that effect program participation.


* Partners with manager to create, document and implement procedures for department.


* Performs duties of subordinates when needed.


* Upholds and projects the public image of the Company.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.


* Participates in special projects or performs duties in other areas as requested.


* Upholds and projects the public image of the Company.