Implementation Management Coordinator

The Implementation Management Coordinator is responsible for leading client implementations, program expansions, and operational readiness initiatives through the Project Management Office (PMO), while providing structured, cross-functional support to the Account Management team.

The role owns the planning, coordination, documentation, and execution of implementation activities to ensure client programs are delivered on time, within scope, and in alignment with organizational standards.

This position serves as an execution partner for both Operations and Account Management, enabling consistent delivery, scalability, and a high-quality client experience through disciplined implementation and program management.


* Bachelor's Degree or equivalent experience in Business Administration, Finance, or a related field


* Project Management Professional (PMP) certification preferred


* Master of Business Administration (MBA) preferred


* Exceptional understanding of insurance and restoration terminology, practices, procedures, and processes


* Strong project management skills, with a demonstrated bias toward action


* Exceptional verbal and written communication skills, including the ability to present to senior leadership


* Persistence and drive to deliver results; proactive and solutions-focused


* Demonstrated understanding of electronic claims management systems and contact management systems


* 5-8 years of experience in project management, business analysis, or a related field


* Sales or account management experience preferred


* Insurance claims handling or restoration experience preferred


* Regular interaction with senior leadership, internal functional teams, third-party vendors, and client representatives


* Exercise independent judgment related to implementation planning, coordination, and execution within established frameworks and guidelines


* May require occasional overnight travel

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* Leads the process for client onboarding, implementations, and program expansions following deal close


* Oversees implementation of project plans, milestones, and delivery timelines


* Deliver program overview and implementation calls for new clients and internal stakeholders


* Develop and maintain implementation workflows, training guides, and program documentation


* Coordinate system setup, integrations, and user access with internal teams and third-party vendors


* Facilitate stakeholder meetings and document action items, decisions, and next steps.


* Monitor implementation progress, risks, and dependencies; escalate issues as appropriate


* Provide regular implementation status updates to Account Management and leadership


* Act as an internal liaison between Account Management and cross-functional partners, including IT, Marketing, Recruiting, Membership Services, and Operations


* Support continuous improvement initiatives related...