Service Management Excellence Lead

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Global Hub Service Management Excellence Lead

The Service Management Excellence Lead plays a critical role in ensuring the operational, financial, and organizational effectiveness of the Global Hub.

This role drives structure optimization, financial visibility, partner with Finance Business partner for service pricing governance, workforce alignment, and cross-functional collaboration to ensure that services delivered by the Hub remain competitive, scalable, and strategically aligned to stakeholder needs.

The role ensures that the Hub maintains a healthy performance margin, operational efficiency, and compliance with global standards on structure, job evaluation, and headcount governance.

What will you do?

ESSENTIAL FUNCTIONS:

Global Hub Structure & Workforce Governance


* Support the design, enhancement, and optimization of the Global Hub organizational structure, ensuring it aligns with strategic priorities and service delivery requirements.


* Conduct regular span-of-control reviews to ensure optimal leadership and Support function bandwidth, scalability, and alignment with organizational design principles.


* Provide consistent visibility and governance of People Allocation (PA) and Headcount (HC) for all supported functions.


* Partner with HR to conduct regular Job Evaluations, ensuring roles-especially agent-level and function-specific support roles-carry the correct job code, grade, and market-aligned classification.

Commercial & Financial Excellence


* Lead Partnership Pricing Reviews, ensuring pricing structures remain updated, competitive, and reflective of service scope and cost-to-serve.


* Maintain visibility and tracking of recharging status, ensuring timely billing, cost transparency, and adherence to internal financial processes.


* Partner with the Business Finance Controller to ensure that the Global Hub's performance margin remains at least 0, providing insights, deep-dive analyses, and recommending actions to drive sustainability and operational profitability.


* Support development of cost models, performance dashboards, and pricing updates required for ongoing governance and new partnership opportunities.

Operational Insights & Continuous Improvement


* Establish mechanisms to monitor and report on key operational and financial indicators impacting service delivery excellence.


* Identify risks and opportunities related to structural changes, span-of-control shifts, headcount allocations, and pricing impacts.


* Collaborate with cross-functional teams-including Operations, HR, Finance, and Service Owners-to address performance gaps, support transformational changes, and elevate service delivery outcomes.

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