Full Time Member Service Representative - Madison Street Office - Clarksville TN

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community.

We pride ourselves on creating a welcoming environment where members feel valued and supported.

We are seeking a friendly, detail-oriented Full-Time Member Service Representative to join our team at the Clarksville Madison Street Office in Clarksville, TN.

In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently.

Your positive attitude and commitment to member satisfaction will help strengthen our credit union’s reputation for excellence.

Key Responsibilities


* Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries


* Process transactions accurately and in compliance with credit union policies and regulatory requirements


* Promote credit union products and services to meet member needs and support business growth


* Promote in-branch technology and assist members as needed


* Maintain member confidentiality and adhere to security procedures


* Resolve member questions or concerns promptly, escalating when necessary


* Balance cash drawers and prepare daily reports


* Support other branch functions as needed

Qualifications


* High school diploma (or equivalent) and a commitment to ongoing learning


* Background in customer service.

Previous financial experience would be a plus


* Previous cash handling or teller experience preferred, but not required


* Strong communication skills, with the ability to connect with members genuinely


* Detail-oriented, professional, and tech-savvy – ready to help members with digital services


* Proficient with computers and basic software applications


* Ability to maintain confidentiality and handle sensitive information


* Commitment to providing exceptional member service


* Ability to communicate fluently in Spanish and English, verbally and written, would be a plus!

Availability 


* This position is full-time, 40- hours a week, Monday through Friday.

No weekends!


* Hours will be 8:00 a.m.

to 5:00 p.m.


* Will require some flexibility within these hours, as needed.

Pay and Benefits 


* Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay)


* When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.


* Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.


* Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.


* Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!


* Paid time off, vo...