Operations Manager

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.

We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.

Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes.

The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.  The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is contingent on the award of contract.

Location: Okaloosa County, FL

What you’ll do:


* Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline


* Perform monthly Safety meetings


* Training, retraining and updates to policies, procedures and safety guidelines


* Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements


* Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed


* Perform additional duties as assigned or required


* Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

Experience, Education & Certifications:


* Bachelor’s Degree (or equivalent combination of education and experience) in a related field


* 3+ years of relevant experience within the past 5 years, with increasingly responsible management responsibilities, with a similar scope, size, and complexity as this location (paratransit/fixed transit- 50+ driver-size)


* Previous management experience in the Para-Transit or livery industries


* Previous experience working with senior citizens or persons with disabilities


* Experience supervising hourly personnel in a passenger transportation environment


* Experience training in a classroom and behind the wheel setting


* Must possess a valid driver’s license

Skills:


* Strong problem solving skills


* Ability to understand and administer discipline


* Knowledge of basic safety and training procedures


* Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment


* Ability t...