Customer Care Executive

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

Join Schneider Electric as a Customer Care Executive, where you'll be the first point of contact for our customers, resolving queries and ensuring their satisfaction.

You'll handle a variety of pre-sales and post-sales inquiries, process requests, and build strong relationships with our clients.

Act as a entry point of contact and provide support to all customers in the assigned country.

This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric.

Queries will include but are not limited to the following:


* Pre sales - Price and availability, order fulfillment/booking, order or delivery status, opportunity identification, knowledge management and etc


* Post sales - commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers.

Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

What will you do?


* First level general support pre-sales and post-sales, telephone, email and digital platform to SE customers and partners


* Responsible for answering incoming telephone calls, live chat, e-mails, portal cases and prioritizing customer's support needs


* Responsible to process Customer requests including order fulfillment and modification in ERP system


* Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates


* Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery


* Escalation management in liaising with Procurement, Logistics, Technical Support and order management team in resolving customers order and delivery complaints


* Support and resolve customer logistic product quality/returns and commercial issues


* Proactively follow up on all commitments and customer requests


* Strong collaboration with Marketing on new product launc...