Product Delivery Manager- Service Product Group

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in CCB, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

You'll lead cross-functional initiatives, working closely with Product, Technology, Design, and Operations teams to deliver outcomes through an agile model.

Strong program/project management experience, technical understanding, and comfort with emerging technologies - including AI - are key.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Lead and govern complex initiatives across the full product life cycle-from discovery through delivery and continuous improvement-ensuring business outcomes, KPIs, and alignment with product vision, strategy, and roadmap are achieved.


* Act as a strategic partner to Product Managers, Area Product Owners, and the Product Quad, building strong relationships across Technology, Operations, Risk/Controls, and co-suppliers.


* Translate strategy into execution by developing clear delivery plans covering scope, milestones, risks, dependencies, and success measures, while managing cross-team dependencies from intake through completion.


* Proactively identify and resolve blockers, drive structured problem-solving, and coordinate with partner teams to remove obstacles that slow delivery.


* Leverage data, analytics, and tools (Jira/Jira Align or similar) to monitor progr...