VIP Customer Experience Manager

For this U.S.

based position, the expected compensation range is $168,800 - $153,200 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

"If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form"

About the Mission:

The VIP Customer Experience (CX) Manager leads the improvement of the end-to-end customer experience for a select strategic account across all their activity with Schneider Electric.

The VIP CX Manager is the single point of contact for the customer regarding escalated quality issues, and the overall customer experience across all geographies and SE organizations.

What will you do:

As part of the CS&Q organization, the VIP CX Manager collaborates with all Schneider Electric organizations as needed, especially Businesses / Divisions, the Global Supply Chain, Operations, Services, Project Execution Centers, and the Strategic Accounts organization, across all applicable functions.

Responsibilities:


* Drive an improved customer experience by managing expectations, developing action plans and driving results.


* Drive improvement: Work closely with Strategic Account Executives and Global Program Managers to build a CX improvement roadmap for each account in scope.

Ensure robustness of root cause analysis containment, corrective and preventive actions.


* Ensure there is a mature feedback loop from the customer to the LoB's, the GSC, Supplier Quality and other functions


* Communicate: Monitor and report Schneider Electric performance based on priorities decided with each customer in scope.


* Customer advocate: Act as the customer advocate for the accounts in scope in all relevant activities and communities.

Be the escalation point for qu...