After Hours Coordinator

Great People make Schneider Electric a great company.

The Role: After Hours Coordinator
This position will support customer's inquiries related to product post sales service, service inquiries and other related requests within the defined Zone or Countries.

The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner.

What will you do?


* Answer incoming "Service Related" calls and document all incoming calls using CRM tool.


* Whenever applicable, promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.


* Participate in various Technical, Customer Service & Sales Training Courses as required


* Support the sales and service teams with generating and assembling larger, more complex Quotations and order follow up.


* Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.


* Conduct initial troubleshooting and support of Products by Schneider


* Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

Who will be successful?


* Must be proficient in the English language.


* Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.


* Must possess excellent communication skills.


* Must be keen to details and be technically smart.


* Must be capable in working independently and utilize sound judgement.


* Demonstrate ability to understand and explain technical information.


* Ability to solve customer problems via telephone, chat, web and email.


* Willing to work in Cavite on a rotating schedule.

What's in it for me?


* Global family leave


* Comprehensive medical coverage for employee and dependents


* Worldwide Employee Stock Ownership


* Flexible work arrangement / Hybrid work arrangements


* On-site gym

...and more!

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

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