Automotive Fixed Ops Software Trainer

Company Name:

PBS Systems

Job Location: 

Arlington, TX

Job Type:

Full-time, Permanent

No.

of Openings:

1

Job Requirement(s):

Travel across Canada and USA approx.

2 weeks per month

Internal Job Title:

DTO Trainer – Fixed Ops

Reports To:

DTO Team Lead, Fixed Ops      

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America.

Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting.

What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth.

Your career can progress in alignment with your strengths, interests, and aspirations.

Apply today!

The Role:

As a DTO Trainer – Fixed Ops, you will deliver expert training and support to new and existing customers on our Dealer Management Software.

You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition.

Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities:


* Develop a thorough understanding of PBS software and related training processes


* Gain proficiency in data entry and other key operational tasks


* Independently manage and deliver all assigned training sessions within primary silo


* Become an install resource without assistance


* Prioritize tasks independently and demonstrate accountability without requiring direction


* Ensure that assigned DTO Cornerstone tickets are handled in a timely manner


* Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded


* Respond promptly to internal and external training requests


* Write up tickets that arise and escalate issues to the corresponding teams


* Stay up-to-date and understand process documentation as departmental processes evolve


* Share knowledge across silos and contribute to team learning and development


* Take the initiative to expand product knowledge and participate in cross-training opportunities if possible


* Support a collaborative and positive team environment


* Perform other duties and responsibilities as assigned

MUST HAVE Skills:


* 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations


* Strong computer skills are required, including proficiency in Microsoft Offi...