Technical Support Specialist - Onalaska WI or Tyler TX

At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service.

As a member-owned financial cooperative, Altra values integrity, teamwork, innovation, and community involvement.

We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact.

We are hiring a Technical Support Specialist who will support Altra’s mission by ensuring our employees have the technology and tools they need to serve members effectively.

This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.

Key Responsibilities


* Provide first-level technical support for hardware, software, and network-related issues.


* Respond to help desk tickets, emails, and phone requests in a timely and professional manner.


* Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.


* Install, configure, and maintain user workstations and peripheral equipment.


* Assist with user account management, including password resets and access provisioning.


* Document technical issues, solutions, and processes within the ticketing system.


* Escalate complex issues to higher-level IT staff as needed.


* Support system updates, patches, and routine maintenance activities.


* Deliver excellent customer service and clear communication to staff.

Qualifications


* High school diploma (or equivalent) required.


* Associate’s degree (or higher) in Computer Science, Information Technology or related field required.

Experience in lieu of degree can be considered.

Technical Certification a plus.


* 6-months experience in technical support or help desk environment required.


* Experience supporting networked environments and programming or database experience is a plus.


* Experience in the operation and analysis of database hardware, software, and standards a plus.


* Experience with data retrieval methodologies systems applications is a plus.

Skills & Abilities


* Basic knowledge of Windows operating systems and Microsoft 365.


* Strong troubleshooting and problem-solving skills.


* Excellent communication and customer service abilities.


* Strong attention to detail and documentation.


* Ability to prioritize tasks and manage time effectively.


* Team-oriented mindset with a willingness to collaborate.


* Commitment to confidentiality and information security.

Availability


* This position is hourly, full-time, 40- hours per week, Monday through Friday.


* Primary working hours are from 8:30 a.m.

to 5:30 p.m.


* Flexibility to work nights...