General Manager

The Country Inn & Suites of Mankato is seeking an experienced General Manager to join their team! The General Manager fills a key leadership role with the primary responsibility for achieving the maximum profitability of this full service hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, optimizing Legends Bar and Grill restaurant and banquet operations and maximizing profits through cost containment.

This role oversees daily functions across sales, front desk, housekeeping, food and beverage and maintenance departments, drives revenue growth, maintains service excellence, and fosters a positive work culture. 

SKILLS & KNOWLEDGE:
1.

Must have the ability to provide professional and courteous guest service.
2.

Must have good time management skills and the ability to work with minimal supervision.
3.

Must have good planning and organizational skills, the ability to multitask and strong attention to detail.
4.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.

Must have demonstrated business communication skills.
5.

Must have the ability to maintain a positive and professional attitude when handling guest situations.
6.

Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.
7.

Must have a working knowledge of computers, math skills and the ability to handle monetary transactions.
8.

High school diploma or equivalent required; associate degree preferred.
9.

2-3 years of previous hotel management or related experience required.

ESSENTIAL FUNCTIONS:
1.

Assists all guests in a professional and courteous manner.
2.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3.

Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction.  Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
4.

Oversees Legends Bar & Grill operations, ensuring quality food and beverage service, compliance with health and safety standards, and alignment with brand expectations.

Coordinate with kitchen and bar staff to maintain inventory, manage costs, and deliver exceptional guest experiences.
5.

Maintains, at a minimum, a brand average guest satisfaction score.
6.

Establishes departmental goals and monitors action plans.

Implements, at a minimum, brand standards of service and operation within all departments.
7.

Maximize revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team.
8.

Develops and implements an effective and aggressive outside direct sales strategy.

Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by ...