Account Management Team Lead - Prime Financial Services (PFS) - Executive Director

Join a global leader where you'll shape the client experience at scale across Prime Finance and Derivatives Clearing-leading a high-performing Account Management organization that connects innovative products, technology, and insights to deliver tangible outcomes for sophisticated Institutional and Hedge Fund clients.

Job summary

JPMorganChase Prime Financial Services (PFS) unifies Prime Finance and Futures & Derivatives Clearing within the Commercial & Investment Bank, offering clients conventional and synthetic financing, global securities lending, clearing and settlement, comprehensive reporting, and value-added services.

As an Executive Director and Team Lead for the Prime Finance Group, you will oversee an Account Management team covering both Institutional and Hedge Fund clients.

You will set the coverage strategy, service and operating model, and performance expectations for the team, while acting as a senior escalation point and strategic partner to key client decision makers.

You will drive platform adoption, product delivery, and revenue outcomes across equities and derivatives, in close partnership with Sales, Product, Trading, Operations, Technology, Risk, and Compliance.

Job responsibilities


* Lead, coach, and develop an Account Management team covering Institutional and Hedge Fund clients; set goals, establish coverage standards, and drive a culture of accountability, client advocacy, and continuous improvement.


* Own the client experience at scale across product, technology, and operations for Prime Finance and Derivatives Clearing; ensure consistent delivery and measurable client outcomes.


* Establish and deepen senior relationships with key client decision makers through executive engagement, strategic reviews, and industry events; serve as an escalation point for complex topics.


* Drive commercial results by identifying and influencing business and revenue growth opportunities across the PFS platform, expanding share of wallet and improving client retention.


* Translate client needs into firmwide solutions by holistically diagnosing client objectives and connecting them to relevant products and capabilities across the franchise.


* Sponsor adoption of new products and technology by proactively engaging clients and coordinating internally to deliver enhancements across Prime and Derivatives workflows.


* Use data-driven management to monitor client metrics, balances, return measures, and portfolio construction trends; set analytics expectations for the team and convert insights into action plans.


* Guide clients through regulatory and market change by coordinating across internal stakeholders to address evolving regulatory landscapes, market volatility, and industry shifts-mitigating risk and improving outcomes.


* Lead cross-functional initiatives to improve client satisfaction, operating efficiency, and product performance; partner with Operations and Technology to strengthen con...