Store Manager

This role will manage the JWP Hermès Store in Mumbai opened in April 2024, second largest store of Hermès India.

This role manages all aspects of the Hermès boutique in line with the commercial strategy approved by the management, and always within Hermès standards of image and services worldwide.

More specifically, the Store Manager contributes to the development of the business.

The Store Manager enhances the Hermès image through the quality of service and the experience offered in the store.

In this position, the Store Manager's mission is to:

• Drive sales growth, profit and loss management and operational excellence for the store

• Design and action the store strategy with a vision on mid and long term

• Controls expenses and inventory shortage

• To be proactive in proposing business development strategies to Retail Management

• Assumes leadership role through effective communication and awareness of staff morale and career development

Major Responsibilities:

Define & Develop Store Strategy


* Identify & establish the store's identity and singularity


* Establish store strategy to achieve the commercial target in different product segments (monthly and per quarter)


* Define a business development plan for the store for the coming years and anticipate organizational changes


* Implements a proper buying strategy, based on the store identity, commercial performances and client's feedback


* Establish high standards (set by HQ) for store display and environment

Sales & Inventory Management


* Responsible for achieving the store's sales targets and ensuring that resources are aligned with objectives.


* Ensure the proper maintenance of the store's profit and loss statement, and you define and manage the various quantitative and qualitative KPI's for the store (including market trends and inventory control).


* Improve quality of sales as per internal House standards


* Ensures that store team fully understands the selling goals & strategy (and applies it)


* Prepare weekly retail catch up meeting with sales KPI's and team feedback


* Manage inventories in a proactive way: optimize sales, control stock accuracy, anticipate needs by reordering, minimize shrinkage, deploy cycle counts and stock take in partnership with store administrator.

Applying our internal process called Smart Ops

Client Experience


* Welcome and engage with client, embodying the image of the Hermès brand.

As an ambassador and promoter of a unique experience within the store, ensure that the values cherished by the House are brought to life: a warm welcome, genuine generosity, a story to share, a human connection, personalized attention, and a journey from surprise to inspiration


* Ensures that each member of the sales team provides an excellent service to all visitors entering the boutique, in line with Hermès' standards of Client service (including ACE index linked to mystery shopping progra...