Senior Associate - Product Solutions

As a Senior Associate - Product Solutions in the Card Account Management and Card Financial Transactions products, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities.

You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , create and deliver customer features, and support scrum teams.

This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.


* Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised


* Support the end to end product development lifecycle, from ideation and design to development, testing and launch


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Demonstrated prior experience working in a highly matrixed and complex organization


* Strong analytical skills


* Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations


* Ability to develop collaborative relationships with business stakeholders


* Curiosity to dig into data to identify root cause and efficiency opportunities


* Creative problem solver


* Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics


* Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities and skills


* Functional knowledge of all Card and CCB domains impacting the Card Customer


* Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable


* Prior technical knowled...