Office Manager - Festival Office - La Crosse WI

Altra Federal Credit Union is seeking a motivated and community-focused Office Manager to lead operations at our Festival Foods location on Copeland Avenue in La Crosse.

This role is ideal for a dynamic professional who thrives in a retail-integrated environment and is passionate about delivering exceptional member service.

As the Office Manager, you will oversee daily branch operations, support and develop staff, and ensure a welcoming, efficient experience for every member who walks through our doors.

Join a team that values integrity, collaboration, and making a positive impact in the communities we serve!

Key Responsibilities


* Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.


* Manage the Assistant Office Manager and Financial Service Representatives of the office.


* Supervise, train and support staff to provide excellent member service.


* Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.


* Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.


* Coordinate with local service providers’ maintenance or repair activities as required.


* Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.


* Promote awareness of Altra through involvement in community organizations and volunteering.


* Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.


* Assist members in all areas of member service and consumer lending.

Qualifications 


* Associate’s degree in a business-related field such as finance, accounting or marketing.

Experience in lieu of degree can be considered.


* Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required


* Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.


* Credit Union experience is preferred.


* Strong leadership, organizational, and problem-solving skills.


* Excellent communication and interpersonal skills.


* Knowledge of financial regulations, compliance requirements, and industry best practices.

Availability


* This position is salaried; 40- hours a week, Monday through Saturday.


* Opening and closing shifts Monday through Friday will be between the hours of 8:00 a.m.

to 7:00 p.m.


* One (1) to two (2) Saturday shifts per month from 8:30 a.m.

to 4:00 p.m.

will be required.

Pay and Benefits


* Competitive annual salary of $76,320+, and eligible for manager / office bonus


* When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing t...