Branch Manager IV Methuen Branch

Ensures a consistent world class customer experience through cultivating a customer centric retail environment focused on identifying and providing team-based solutions for customers financial needs.
 

Accountable for partnering with and referring business to all lines of business partners including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management and Investments.
Fosters and nurtures a climate of teamwork and actively participates in cross-functional projects and respond to Internal Business Partners in an efficient and courteous manner.
Cultivates sales opportunities through networking, relationship building, digital networking and outside sales calls.

Participates in local events and is highly visible within the community.
Acts as an ambassador of the bank actively promoting the bank through CRA activities and community involvement.

Becomes an active member of a key business non-profit organization in your market area.
 
Position Responsibilities:
 


* Sets the sales and service standards in the branch and ensures that employees are trained and motivated toward achieving the standards using a needs based consultative sales approach.  Meets or exceeds all customer experience, sales, and financial goals through employee skills and results coaching.


* Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.


* Takes responsibility for ensuring that the customer consistently receives a World Class Customer Experience with every branch staff interaction whether in person, over the phone or through digital channels.


* Effective independent outside networking and calling skills and strong ability to network and generate referrals through existing clients as well as leveraging traditional and digital networking opportunities such as BNI, Chamber, LinkedIn, etc.


* Working with Assistant Manager where applicable as well as branch staff, is ultimately responsible for maintaining the operational integrity of the branch.  Ensures proper controls are maintained over all branch operational processes and regulatory requirements including Security, Compliance, and Retail Banking Policy & Procedures.

Communicates new and/or changes to policies and procedures to branch staff and effective manages controllable income and expense against budget.


* Actively demonstrates technology and self-service channels with new and existing customers promoting ATM, online banking and mobile banking alternatives.

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* Proficiently demonstrates and actively fosters a ‘High Tech, High Touch’ environment with the branch team promoting the banks technology and self-service channels.


* Proactively identifies, reports and resolves customer issues to ensure a positive customer experience from the identification of a customer issue through resolution and actively promotes programs that solidify the custom...