Content Operations and Delivery Vice President

Make the content that moves the business-at speed, at scale, and with confidence.

As Vice President of Content Operations and Delivery, you will set the strategy and operating model that turns complex ideas into clear, consistent, compliant messaging across channels.

You will modernize how we create, govern, and reuse content-leveraging artificial intelligence responsibly, with human review and auditability built in.

If you thrive in ambiguity and love building high-performing teams and durable systems, this is an opportunity to shape how our organization communicates.

As Vice President of Content Operations and Delivery, you will define and drive the strategic vision for content, ensuring alignment with organizational objectives and regulatory standards.

You will serve as a dynamic leader, adept at influencing stakeholders, managing change, and translating complex concepts into clear, compelling narratives.

Your expertise will enable you to navigate ambiguity, prioritize multiple high-impact initiatives, and foster strong partnerships across the business, while leading and developing a high-performing content authoring team.

Job Responsibilities


* Serve as a trusted strategic advisor to senior leadership, providing expert counsel on content strategies, messaging, and best practices to advance business goals.


* Lead the development and execution of initiatives to enhance the clarity, accessibility, and impact of business content for diverse audiences, including both human and digital consumers.


* Promote the adoption of AI-powered tools for content creation, analytics, and audience engagement, oversee upskilling to maximize benefits while maintaining human-in-the-loop standards and auditability.


* Design and maintain an atomized content model and reusable component library (templates, snippets, structured authoring) to enable rapid updates, personalization, and multi-channel delivery.


* Operationalize agentic workflows with human-in-the-loop review, model evaluation, and audit trails to safely automate drafting, QA, and distribution.


* Own metadata and taxonomy governance to ensure content is structured, discoverable, compliant, and machine-readable across channels and systems.


* Establish and monitor key performance indicators to assess content effectiveness, leveraging insights to continuously refine strategies and maximize engagement.


* Inspire, mentor, and manage a high-performing content author team, fostering a culture of collaboration, innovation, and inclusion.


* Oversee the creation, maintenance, and governance of documentation and knowledge management resources to support organizational objectives.


* Ensure rigorous compliance with regulatory, legal, and audit requirements, as well as adherence to internal standards for writing, publishing, and brand voice.


* Champion a culture of continuous improvement by integrating industry best practices, emerging technologies, and innovati...