Collections Specialist

Intertek is a leading Total Quality Assurance provider to industries worldwide.

Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains.

Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

Here's What You'll Do On The Job As A Collections Specialist:


* Takes responsibility for the collection's activities for a portfolio of key retained customers.


* Takes responsibility for the resolution of assigned customer disputes and collections related issues.


* Supports the O2C process lead with onshore O2C activities and SSC initiatives as required.


* Takes ownership for a portfolio of key customer accounts and resolves outstanding debt issues.


* Analyzes customer account balances in accordance with Intertek policy.


* Reviews collections outstanding and sets collection workflow to align with managers set targets.


* Contacts customers in line with customer credit and collections policies to determine if the debt is collectable, identifying invoice disputes and requesting payment of outstanding invoices both overdue and to be due.


* Views, requests, and sends electronic copy invoices where required.


* Prompts and directs customers to make payments through appropriate payment route.


* Records collections activity information in Collections Workflow System including collection call/e-mail details, promise to pay (for performance, target, and cash forecasting), dispute details, general requests and enquires.


* Provides collections status management reports at agreed upon intervals.


* Acts as a liaison with divisional personnel regarding customer disputes and issues.


* Collects debts which are "in default" following legal action by Intertek.


* Resolves escalated deductions issues internally were identified as key point of contact.

Here's What It Take To Be Successful


* Proficient with Microsoft Office, Excel, and Outlook


* Extensive knowledge of the debt/payments collection process.


* Strong customer service and negotiation skills.

Capable of using basic time management techniques to organize own work and delivery to deadlines.


* Skilled in solving practical problems independently while completing tasks or projects.


* Learns activities/tasks associated with own role in developing an expertise in O2C and collections processes.


* Effective written and oral communication skills.


* 5+ years of customer collections experience.


* Experience of collection on sensitive customer accounts and able to demonstrate excellent customer service experience.


* Experience of coordinating and controlling activity across numerous locations and employee levels.

Intertek: Total Quality....