IT Service Desk Intern

Overview

Provide clerical and administrative support to the assigned department manager.

Responsibilities



* Maintain knowledge and ensure the protection of policies, practices, and requirements.


* Assist in preparing project reports, progress summaries, spreadsheets, general letters, and other written material.


* Maintain high degree of quality control and validation of the completed work.


* Participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.


* Participate in various phases of a planned training.


* Attend and participate in staff meetings and trainings/workshops which provide for an increasing awareness of general knowledge of programs and current practices.


* Uses acquired knowledge and skills to carry out and complete project activities.


* Attend staff meetings and serve on project teams as required.


* Coordinate all paperwork according to procedures.


* Answer and route telephone calls, take messages, and arrange travel for manager or appropriate personnel.


* Perform other duties as assigned.

Qualifications



* Customer service focus, extroverted personality that will have a positive impact on our customers.


* Strong communication and organizational skills.


* Good attitude.

Ability to get along with various personalities.


* Advanced ability to operate standard office equipment and a personal computer.


* Highly proficient with Microsoft, Word, Power Point, Excel.

Education/ Experience :

High school diploma or GED supplemented by secretarial and computer courses.

College preferred.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria

Office hours are 8:00am to 5:00pm Monday through Friday (somewhat flexible).

Overtime as needed.